athenaNet and RateFast: Logging in to RateFast for the First Time

This article is intended for employees at organizations who use RateFast in conjunction with athenaNet (athenahealth’s electronic health records system).

If your organization’s athenaNet account is integrated with your organization’s RateFast practice account, then logging in to RateFast is very simple.

When you are logging in to RateFast from athenaNet for the first time, please follow the steps below.

Logging in to RateFast from athenaNet

Your RateFast/athenaNet integration was designed to allow you to seamlessly log in to the application without needing to create a new user name, verify an email address, or remember a password.

Logging in to RateFast is easy.

1. Log in to athenaNet

You can Log in to athenaNet by clicking here.

Use your normal athenaNet username and password. If you’re having trouble logging in to athenaNet, please contact your IT department or athenahealth support.

2. Click Settings

Once you have logged in, click the Settings gear on the top of the screen.

A drop-down menu will appear.

3. Click athenahealth Partners

You should see a link at the bottom of this dropdown menu that says “athenahealth Partners.”

If you do not see “athenahealth Partners,” then your integration may not be implemented yet.

4. Click RateFast

Clicking athenahealth Partners will cause a menu to appear on the left side of the screen.

The link for RateFast will display in this panel.

Click RateFast.

The RateFast website will open in a new browser tab.

5. Choose a Password (First Time Users Only)

This step only applies to users who are logging in to RateFast from athenaNet for the first time.

You will be prompted to choose a password.

All RateFast users are required to have a password. However, you do not need to use this password to log in. You can always access RateFast from within Athena without needing to type in your password.

You can use this password if you ever need to log in to RateFast directly, rather than logging in through athenanet.

6. View RateFast

After RateFast opens in a new tab, you will see the patients that have already been imported into RateFast from athenanet.

You can now use RateFast to import patients from athenaNet, manage injury claims, write workers’ compensation reports, and receive impairment ratings.

Logging into RateFast Directly

As mentioned, you can always directly log in to RateFast. This allows you to skip the step of logging in to athenaNet, but requires you to memorize your RateFast username, your organization’s practice name, and your RateFast password.

To log in to RateFast, go to www.rate-fast.com/login

That Didn’t Work

If you are unable to log in to RateFast using these methods, then please do the following:

  1. Confirm that your athenaNet and RateFast accounts have indeed been integrated, and that the integration is live and in production.
  2. Ask your IT department for help.
  3. Send an email to info@rate-fast.com. Please include the name of your organization and describe the problem in as much detail as possible.

Next Steps

This article has demonstrated one way to log in to RateFast from athenaNet, but there are several other ways.

The most common way to log in to RateFast form athenaNet is to access RateFast while viewing a patient’s chart in athenaNet.

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