RateFast Client Onboarding Contact Guide 

Key Contacts for Your Workers’ Compensation Impairment Rating Services 

Welcome to RateFast! This guide provides all the contact information you will need to successfully submit and receive your impairment ratings.
 

Your RateFast Team 

President: John Alchemy, MD 

CEO: Joyce Reitman 

EVP of Sales: Marsha Bluto, MD 

Director of Operations: Jackie Neuman
 

Support Channels 

General Inquiries: service@rate-fast.com  

Billing Inquiries or Questions: invoice@rate-fast.com  

Submit a New Request for Impairment Rating: express@rate-fast.com  

Main Phone Number: (707) 304-5949 

 

Communication Protocols 

  • Response Time: We respond to all inquiries within twenty-four (24) business hours 
  • Business Hours: Monday-Friday, 8am-5pm (PST) 

 

How to Update Your Contact Information 

To update your contact information, follow the guide found here.

 

Issues or Concerns 

For escalating concerns or formal complaints, please reach out to the Director of Operations Jackie Neuman. 

Phone: (707) 304-5949 

Email: j.neuman@rate-fast.com  

 

Website & Social Media