This post is intended for RateFast users who have been blocked out of their user account. If you are a RateFast admin and want to know how to unblock somebody else’s account, read this other article. Last updated on August 17th, 2017.
Were you happily going about your day, minding your own business, logging into RateFast—and then you got hit with this message?
Your account has been blocked. Please call practice account administrator for further assistance.
But not to worry. This message may be scary and red, but this blog post is here to help.
This post is intended for RateFast admin users who want to reset passwords for other users. Last updated on July 28th, 2017.
People forget passwords.
If somebody in your organization forgets their RateFast password, hopefully they can reset it themselves by clicking the “Forgot Password?” button on the login screen and answering their security questions.
…but, of course, people forget the answers to their security questions too.