In California, an I&A (Information and Assistance) officer is a representative from the Department of Industrial Relations whose job it is to provide information and assistance about workers’ compensation in California.
Each state has its own workers’ compensation system, which is made up of government offices, insurance companies, law offices, doctors offices and hospitals, workplaces, and workers. While there is easily accessible information about workers’ comp on the DIR website, it can be very helpful to speak with someone who can point you in the right direction.
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