“We are coming closer to the point where not only cashiers but surgeons might be at least partially replaced by A.I.,” said former Federal Reserve Chairman Ben Bernanke in a recent interview.
The rapid integration of automation in all industries is undeniable. The surprising news is that there are many jobs that have traditionally required an expert—a highly trained human professional—that can be better performed by robots, at least in part.
Workers’ compensation is no exception. As the sun sets on the age of the expert and rises on the age of the machine, workman’s comp is a critical example of a field that will benefit from automation.