How to Invite New Users to Join Your RateFast Account

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Update for 2021: RateFast Express is an even easier alternative to the wonderful RateFast software. Try RateFast Express today!

This post is intended for RateFast users who want to invite other users to join their RateFast practice. Last updated on June 24th, 2022.

If you’ve just joined RateFast, then you may want other members of your staff to join your practice to help collaborate on writing and tracking workers’ compensation reports.

What You Need

  • A RateFast Organization Account. Don’t have your own Organization Account? Join for free by contacting us.
  • You need to be an “Admin” or “Superadmin” user. If you are the person who originally signed up for your own Organization Account, then you’re automatically a Superadmin.
  • The email address of one or more colleagues who want to join your Organization Account.

How to Invite Users

In order to bring your colleagues into your RateFast account, you need to invite them as new users. Here’s how it works:

1. Login to your RateFast organization account at https://app.rate-fast.com/login

2. Once you’re in, click the button in the upper right corner where your username displays, then click the “Invite Users” link.

 

3. Then, enter the information about the people you want to invite to join your practice. This is where you can assign their role and permissions.

To learn more about roles and permissions, check out our blog post about the different user levels.

4. If you want to invite multiple people, click the “Add Another” button.

5. To send the invitation, click the “Send” button.

This will send an email to your colleague inviting them to sign up for Ratefast. The email will contain a link. Ask your colleague to click the link, choose their username, password, and then login to the organization account.

If they already have a RateFast user account associated with the email you invited, then they will receive an email inviting them to login to your organization account using their normal username. In this case, there is no need to choose a new username/password.

6. Confirm that the email is received.

It may appear to your colleague that the invitation email hasn’t been received. There are two common reasons why this happens:

  • The email was mistyped. Try to invite the email address again by repeating step 3.
  • The email has been marked as junk mail. Ask your invited-colleague to check their Spam folder.
  • The email may have been directed to another folder. To find the invitation, ask your invited-colleague to search their entire email system for the keyword “ratefast”. This should pull up a list of all emails sent from RateFast, including the invitation email.

 

Sub Rosas in Workers’ Comp

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This article is for medical providers, insurance adjusters, and attorneys who want to better understand the process of a Sub Rosa within the context of a workers’ compensation case.

What is a Sub Rosa?

Sub Rosa is a fancy latin term that literally means “Under the Rose.” In workers’ compensation, however, it means secret investigation—surveillance. During a Sub Rosa investigation, usually an investigator is sent out to survey the injured worker. The investigator attempts to observe what level of physical activity the injured worker can or cannot perform. The second, and less common use of Sub Rosa in work comp is to investigate a doctor, an employer, work sites, and/or working conditions. 

What are the stakeholders looking for in a Sub Rosa?

When insurance adjusters, employers, or medical providers require a Sub Rosa investigation, they are normally looking evidence that an employee can perform observable physical activities that are in excess of what they claim they can do.

 For instance, an injured worker may report that they can’t lift anything, or can’t bend over, or can’t walk without a cane. The fundamental purpose of this surveillance is to verify or disprove the validity of what the person is claiming in regards to their physical or psychological conditions. 

Sometimes a patient may claim that they have good days and bad days. In these cases, their limitations ambiguous. It’s very important, therefore, that Sub Rosas span several, separate days, to provide an accurate view of the patient’s conditions.

What should the doctor do while viewing surveillance footage of a patient?

Most surveillance tapes are dead-boring. It is advisable for the doctor to dictate what she observes the patient doing while she watches the tape. It’s also important for the doctor to state whether she can clearly identify that the person being filmed is the patient in question, or whether she knows it is certainly not the patient, or whether she can’t tell.

When should an attorney consider requesting a Sub Rosa?

An attorney may consider a Sub Rosa to be useful if one or more of the following are present:

  • Is the patient off from work for a much longer time than is typical for their condition?
  • Does the patient have a history of workers’ comp cases where this has been a trend?
  • Do physical findings corroborate with the patient’s description of their symptoms?

Should a doctor confront the patient with apparent discrepancies before recommending a Sub Rosa?

Yes. There is a lot that can be gained from a frank discussion with the patient about their symptoms and physical findings. Here at RateFast, we are committed to remaining non-partisan—we believe the ultimate goal of a workers’ compensation claim should be to get patients safely back to work. Therefore, we recommend an open and honest discussion with the injured worker before considering surveillance.

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