This post is intended for RateFast admin users who want to reset passwords for other users. Last updated on July 28th, 2017.
People forget passwords.
If somebody in your organization forgets their RateFast password, hopefully they can reset it themselves by clicking the “Forgot Password?” button on the login screen and answering their security questions.
…but, of course, people forget the answers to their security questions too.
This post is for RateFast users who want to use the RateFast web application to write a PR-4 report. This article assumes that your patient and their injury have already been created in your RateFast practice account. Last updated August 30th, 2016.
Do you want to use RateFast to write a perfect PR-4 report—complete with an accurate impairment rating? You’ve come to the right article. Here’s what you need to do to write a PR-4 report for your patient and help conclude their work injury claim.
But what can you do if you’ve sent an invitation to somebody and they never got the email? Or they got the email but lost it?
Fear not: there’s an easy solution.
1. Login to your RateFast account.
2. Click your name in the upper right corner.
3. Click the “Users” link.
4. Search for the exact email address of the person whom you have previously invited. (Their “Status” should display as “Invited”.)
5. Click the orange “Resend invitation” button.
6. Your colleague should receive another invitation email!
Still having problems?
You will only see the “Resend Invitation” button if you are a RateFast admin. If you’re not a RateFast admin and you need to have an invitation re-sent, then show this article to the admin of your practice account.
Check alternate inboxes, such as “Promotions” or “Junk”.
Verify that your associate is checking the correct email address.
Still not working? Contact us at firstname.lastname@example.org