How to Reset Somebody’s RateFast Password If They’ve Been Blocked

This post is intended for RateFast admin users who want to reset passwords for other users. Last updated on July 28th, 2017.

Introduction

People forget passwords.

If somebody in your organization forgets their RateFast password, hopefully they can reset it themselves by clicking the “Forgot Password?” button on the login screen and answering their security questions.

…but, of course, people forget the answers to their security questions too.

Life sure is complicated—but don’t worry: as a RateFast admin, you have the power to reset your colleague’s password so they can get on with their day.
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RateFast Overview – California Permanent and Stationary (PR-4) Impairment Reports

The below video illustrates how to use RateFast to write a PR-4 report.

For more detailed instructions on using RateFast to write PR-4 reports, check out this blog post on How to create PR-4 reports in RateFast.

How to Make a Correction or Add an Addendum to a RateFast Report

This post is for RateFast users who want to make a correction, fix a typo, or add additional content to a RateFast report that has been closed and signed.

Picture this: a provider has reviewed and signed the RateFast report. The report is now closed and can no longer be edited.

But wait. There’s a typo.

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Submitting and Signing Your RateFast Report: Treating and Supervising Physicians

This post is intended for RateFast users who want to ensure the correct digital signature appears on their report.

So you’ve completed a workers’ compensation report in RateFast. It’s ready to be officially “submitted” or signed. But whose signature is going to appear on the report?

The answer: it depends on who submits the report.

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How to Update Your Credit Card in RateFast

This post is for RateFast users who want to update their credit card information on RateFast. This article assumes that you already have an account with RateFast. Last updated September 12th, 2016. 

If you get a new credit card or if your old credit card expires, you will need to re-enter your credit card into RateFast.

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How to create PR-4 reports in RateFast

This post is for RateFast users who want to use the RateFast web application to write a PR-4 report. This article assumes that your patient and their injury have already been created in your RateFast practice account. Last updated August 30th, 2016.

Do you want to use RateFast to write a perfect PR-4 report—complete with an accurate impairment rating? You’ve come to the right article. Here’s what you need to do to write a PR-4 report for your patient and help conclude their work injury claim.

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How to update your practice address, phone, and other contact information in RateFast

This article is for RateFast users who want to change the address, phone number, fax number, office locations, and billing information in their RateFast account. Last updated on July 12th, 2016.

If you have a RateFast Practice Account for your hospital, clinic, or organization, then you may need to update information about your practice.
Continue reading How to update your practice address, phone, and other contact information in RateFast

How to Download a RateFast Report in 5 Easy Steps (with images)

This article is for RateFast users who want to save a completed report from RateFast to their computer. Last updated on July 5th, 2016.

After you finish your RateFast report, you may want to save it to your computer so that you can easily access, print, or fax it. You can quickly access and download a particular report in RateFast by following the steps below.
Continue reading How to Download a RateFast Report in 5 Easy Steps (with images)

How to re-send an invitation to join a RateFast practice account

This post is intended for RateFast users who want to invite other users to join their RateFast practice account. Last updated on April 26th, 2016.

Inviting other members of your clinic or organization to join your RateFast practice account is easy, as described in this article about how to invite new users.

But what can you do if you’ve sent an invitation to somebody and they never got the email? Or they got the email but lost it?

Fear not: there’s an easy solution.

1. Login to your RateFast account.

2. Click your name in the upper right corner.

3. Click the “Users” link.

4. Search for the exact email address of the person whom you have previously invited. (Their “Status” should display as “Invited”.)

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5. Click the orange “Resend invitation” button.

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6. Your colleague should receive another invitation email!

Still having problems?

  • You will only see the “Resend Invitation” button if you are a RateFast admin. If you’re not a RateFast admin and you need to have an invitation re-sent, then show this article to the admin of your practice account.
  • Check alternate inboxes, such as “Promotions” or “Junk”.
  • Verify that your associate is checking the correct email address.
  • Still not working? Contact us at info@rate-fast.com